Purpose of collection of Personal Information: The information we collect from you, personal or otherwise, is used to register you, verify your identity, to permit You to use the Online platform, undertake transactions, communicate with you via phone, email, or chat, use it for recording purchase and delivery of products and services; convey any promotional offers, displaying interest-based advertising services or updates associated with us. We also use this information to customize your experience and improve the Online platform.

Use and Storage of Personal Information: We shall securely store all personal information provided by you while using the Online Platform or through any other means. You may choose not to provide certain information; however, this may limit your ability to access or use certain features of the Online Platform. The personal information you provide shall be used for purposes including, but not limited to, opening and maintaining your account, processing transactions, responding to your requests, and communicating with you. We may also collect and store information automatically whenever you interact with us, including using cookies, device identifiers, location data, and browser information. Such information may be used for internal analysis, to provide location-based services, and to deliver personalized content such as advertising and search results.

Cookies used on the Online Platform may include:

Strictly Necessary Cookies: Required to operate the Online Platform, ensure security, and comply with applicable regulations.

Functional Cookies: Used to remember your preferences, such as language, region, or accessibility settings.

Performance Cookies: Used to analyse usage patterns and improve the performance and quality of our services.

Targeting or Advertising Cookies: These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on Zydus Wellness and on other websites.

Most web browsers allow you to manage cookies through settings; however, disabling strictly necessary cookies may render certain parts of the Online Platform inaccessible. Additional tracking mechanisms may also be used in compliance with applicable laws. Please refer to our Cookie Policy on details around how we collect and process your personal data.

Lawful Bases of Processing: We process personal information in accordance with applicable laws and regulations, relying on one or more of the following lawful bases:

Your explicit consent for specific purposes.

Processing necessary for the performance of an agreement with you.

Processing necessary to comply with legal obligations.

Processing necessary to evaluate, develop, or improve our products and services.

Where processing is based on consent, you retain the right to withdraw such consent at any time by contacting us. Upon receipt of a withdrawal request, we shall inform you of the consequences, and subject to your agreement, process the withdrawal in accordance with law.

Promotions, Offers, and Schemes: This Privacy Policy shall apply to all personal data and information collected, processed, or otherwise dealt with by Zydus Wellness during any promotional activities, special offers, discounts, loyalty programs, contests, or scheme rollouts conducted through the Application or any other authorized platform. All such data shall be collected, stored, processed, used, and disclosed strictly in accordance with the terms set out in this Privacy Policy and the applicable provisions of the Digital Personal Data Protection Act 2023 and other relevant laws. Consumers participating in such promotions or schemes shall be deemed to have consented to the collection and use of their personal information for the specific purposes of administering, fulfilling, and communicating such promotional activities, subject always to their rights under applicable law.

Disclosure and Transfer: We may disclose your personal data to our group companies, affiliates, subcontractors, agents, and service providers who perform functions or provide services on our behalf. All such parties are bound by contractual obligations to process personal data only in accordance with our instructions, to maintain its confidentiality, and to retain it only for the period specified in such contracts. We may also disclose personal data to governmental authorities, regulatory agencies, or other entities if required to comply with applicable law, legal process, or to protect the safety, security, and rights of individuals or our business. Personal data may be transferred to servers or third parties located outside your country of residence for the purposes described in this Privacy Policy. You acknowledge and accept that such countries may have different, and potentially less stringent, data protection laws. In such cases, we shall use best endeavors to implement appropriate safeguards to ensure that your personal data is processed fairly, lawfully, and securely, and is retained only for as long as necessary.

Cross Border Data Transfer: Whenever we transfer personal data to countries outside India, we are legally obliged to ensure that the data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on Data Protection. We are legally obliged to adhere to Government of India's decisions on restriction of transfer of Personal Data to blacklisted countries and / or to use contracts with standard safeguards and similar measures under applicable Data Protection laws for such transfers as may be notified by the Central Government.

Data Security Measures and Standards: We have implemented and maintained reasonable security safeguards and technical, operational, and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction, in strict compliance with the Digital Personal Data Protection Act, 2023 and applicable rules. Such measures include encryption, access controls, secure storage, audit trails, and regular monitoring of systems to ensure integrity and confidentiality of personal data. We shall adopt security practices and procedures consistent with industry standards and as prescribed under applicable law. All employees, agents, and third-party service providers handling personal data on our behalf shall be contractually bound to adhere to these security obligations. In the event of a personal data breach, we shall take all reasonable steps to contain and remedy the breach, notify the Data Protection Board of India and affected individuals, and cooperate with regulatory authorities in accordance with the law.

Data Retention and Disposal: We shall retain personal data (a) until the completion of the specific purpose for which such data was collected; and /or as per timelines mentioned in the Notice for Consent (b) until the account closure; or (c) for such longer duration as may be mandated under applicable law or for audit and compliance purposes, whichever is later. Confidentiality of the personal information will be maintained, and access will be limited to authorized personnel only. Personal information collected about you will be stored on our systems or with third-party servers engaged by us, for as long as it is required to fulfil the purposes set out in this Privacy Policy and for legal or regulatory compliance.

Upon expiry of the applicable retention timelines, we shall take all reasonable steps to notify you and delete or permanently de-identify such personal information, unless retention is otherwise required under applicable law. Confidentiality shall be always maintained, and access shall be restricted to authorized personnel only.

Links to other Websites / Online Platforms: Our Online platform may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes personal data. We encourage you to read the privacy policies on the other websites / Online platforms you visit.

Zydus Wellness Cookie Policy

Introduction: Zydus Wellness Limited and its affiliates ("we", "us", "Zydus Wellness") understands that your privacy is important to data subject ("you", "your", "user", "subscriber") and we are committed for being transparent about the technologies we use. This Cookie Policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit Zydus website or application that posts a link to this Policy (collectively, "the Sites"). This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

What are cookies and Other Tracking Technologies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another. The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our websites. This allows our websites to recognize your device from those of other users of the websites. The information provided below about cookies also applies to these other tracking technologies.

Who Is Collecting it? Any personal data provided to or collected by Zydus Wellness via cookies and other tracking technologies is controlled by us, the data controller. This Cookie Notice applies to any websites, apps, Zydus Wellness's branded pages on third-party platforms (such as Facebook or YouTube), and applications accessed or used through such websites or third-party platforms (hereinafter, "our websites") which are operated by or on behalf of Zydus Wellness. By using our websites, you are consenting to our use of cookies in accordance with this Cookie Notice and our Privacy Notice. If you do not agree to our use of cookies in this way, you should set your browser settings, accordingly, disable the cookies that we use or not use our websites at all. If you disable the cookies we use, this may impact your user experience while on the websites.

How do our sites use cookies and other tracking technologies? Our site uses cookies, Web Beacons and other web technologies such as CAPTCHAs to improve our site's performance and to enhance your browsing experience. Certain areas of our site also use cookies to understand more about you, so we can offer you a more personalized browsing experience. Measure and analyse the audience for each page in order to subsequently improve the ergonomics, browsing, or visibility of content; Measure the reliability of Website by analysing the number of visits to its pages in real time, and offer varied ads that are adapted to users' areas of interest; Cookies may also be saved by social media tools if you use these functionalities (e.g. Facebook, Twitter).

We categorize cookies as follows:

1. a. Strictly Necessary Cookies: These Cookies are necessary to allow us to operate our Sites so you may access them as you have requested. These Cookies, for example, let us recognize that you have created an account and have logged in/out to access Site content. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Sites.
2. b. Performance Cookies: These Cookies are used by us or third-party service providers to analyse how the Sites are used and how they are performing. For example, these Cookies track what content are most frequently visited, watch history and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the Sites, these Cookies may be correlated to you. These Cookies include, for example, Google Analytics cookies.
3. c. Functional Cookies: These Cookies let us operate the Sites in accordance with the choices you make. These Cookies permit us to "remember" you in-between visits. For instance, we will recognize your username and remember how you customized the Sites and services, for example by adjusting text size, fonts, languages and other parts of web pages that are alterable and provide you with the same customizations during future visits.
4. d. Targeting or Advertising Cookies: These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on Zydus Wellness and other websites. They remember that you have visited one of our websites and this information is shared with other parties, including advertisers and our agencies. These cookies may also be linked to site functionality provided by third parties such as Google DFP and Affinity.

Do these cookies collect personal data/identify me? We use cookies to understand how you interact with our site. These cookies track things like where you came from, the device you used, and any downloads you made. This information is collected anonymously through trusted thirdparty providers. On certain pages, we also use cookies to work with data partners who help us analyse overall digital behaviour. The data we receive is anonymous and presented in aggregate, such as general statistics about demographics, online activity, product interests, and lifestyle trends. Targeting and tracking cookies are provided only by reliable thirdparty partners.

How do I refuse or withdraw my consent to the use of Cookies? If you do not want to receive a cookie from our site, you have the option of setting your browser to notify you when you receive a cookie, so that you may determine whether to accept it or not. However, please be aware that if you do turn off 'cookies' in your browser, you will not be able to fully experience some sections of our site.

Cookie Consent Banner You may see a "cookie banner" on our websites and dashboards. When you consent in this manner, we and our advertising partners may set advertising cookies on the site you are visiting and on other of our websites, dashboards, and services. We'll display the banner to you periodically, just in case you change your mind.

Changes to the Policy: We keep our Privacy Policy under regular review to make sure it is up to date and accurate. We reserve rights to revise this Privacy Policy from time to time at its sole discretion. Such policy will be available on the Online platform. We recommend that you re-visit the Online platform regularly to check for any updates.